Ray Pigott Much of the time to focus for any business is securing sales, chasing leads, and getting products or services off the shelves. But the last parts of that process are just as important as the rest.
The delivery matters.
With so many people ordering online, and big companies now offer as little 2-hour delivery – you have to be fast and efficient to compete.
While you might not always be able to manage to have the fastest delivery, you can have the best delivery around.
Here is why last-mile delivery matters and why you should have a trusted courier service on your list.
Tracking
One of the biggest things people look for in their deliveries is the tracking service. It means they know when their goods will be with them and can arrange their days around the delivery.
Last-mile courier tracking isn’t just good for your customers; it is good for you too. You will be able to offer something that leans into better customer service. If deliveries are late, or they don’t have tracking – many customers will look elsewhere.
Speed
The company you choose for your last-mile delivery could be the difference between a repeat customer or a disgruntled one. Fast delivery is normal now, and most people will pay a premium to have it.
The fastest-growing last-mile delivery option is same-day and instant delivery, which is something we have seen with Amazon Prime Now, UBER Eats, and Deliveroo. Grocery stores are making it possible for people to order everyday items through these companies.
The faster someone has something in their hands, the happier they tend to be with the purchase.
Lasting Impression
Imagine you arrive home to a box that is slightly battered, has a hole in one corner, and is out in plain view. This could be a horrible feeling even if the goods in the box didn’t cost a lot of money.
Last-mile delivery is designed to put the package into the hands of the consumer. It is part of the shopping experience. While your packaging should be one of the best parts, the last-mile delivery service you choose can change everything.
Security
It used to be that things would go missing between leaving the warehouse and in the postal process. There was little to no protection or security for parcels – even expensive ones.
With last-mile delivery, everything is tracked, made a note of, and it is more unlikely that your parcel will go missing. Not only that, but last-mile delivery companies and you will both have insurance – which means if anything does happen to the item, the customer will not have to take a loss on it.
The security that is offered to the customer and you as the company is increased when you decide to work with a last-mile delivery company that you trust.
Great delivery is all part of great customer service, and here are plenty of other tips that you can implement to make sure that your customer service keeps your customers happy: What Small Steps Can Your Business Take To Provide A Better Customer Experience?
