Ray Pigott 
A recent study revealed that the UK economy shrank by 1.5% in the first quarter of 2021 due to various factors, such as the coronavirus pandemic. As the economy recovers, your business must find ways to gain a competitive edge to succeed in a highly competitive marketplace. This article explores three strategies to help improve your business and make it stand out.
Focus on customer experience
One of the most effective ways to gain a competitive edge is to provide an exceptional customer experience. Customers today want more than just a product or service; they want a memorable experience that exceeds their expectations. By investing in customer service and engagement, your business can create a loyal customer base that will keep returning for more. According to a recent study, 86% of customers are willing to pay more for a better customer experience. Investing in them can pay off in the long run, as satisfied clients are more likely to become loyal, repeat customers and even refer others to your business. One aggrieved customer unsatisfied with your operations can negatively impact your company’s reputation in the long run. Keeping your customers satisfied will help you gain unpaid ambassadors and influencers.
Invest in business management training
While focusing on enhancing customer experience, embracing technology, and building a strong brand is important, none of these efforts will be successful without effective management. Investing in management training can help your business develop leaders who are equipped to make informed decisions, manage teams effectively, and drive overall business success. A survey by the Chartered Management Institute revealed that companies that invest in management training see a 23% increase in productivity. By providing ongoing training and development opportunities for managers, you can create a culture of learning and growth that benefits both the individual and the organisation. Effective management training should cover various topics, including communication, leadership, problem-solving, and decision-making. With these key skills, managers can confidently lead teams and help your business succeed in a highly competitive marketplace.
Embrace technology
In today’s fast-paced business world, technology is an incredible game-changer in gaining a competitive advantage over other companies. Your establishment can leverage countless tools and platforms, from automation to artificial intelligence, to streamline processes, reduce costs, and enhance productivity. A recent survey found that 88% of UK businesses plan to invest in technology this year. You can stay ahead of the curve and improve your operations by embracing it. The result is increased efficiency, leading to an enhanced competitive edge.
In addition to streamlining processes and increasing efficiency, technology can enable your business to innovate to create new products or services. For example, if you run a restaurant, technology can help you develop a mobile app that allows your customers to place orders and make reservations. Similarly, a manufacturer may leverage 3D printing technology to create new and innovative products that meet customers’ evolving needs. The more technology you adopt, the higher the chances of staying several steps ahead of your business competitors.
